XXHighEnd

Ultimate Audio Playback => XXHighEnd Support => Topic started by: KnB on May 18, 2015, 09:27:48 pm



Title: XXHighEnd 2.00 Crash
Post by: KnB on May 18, 2015, 09:27:48 pm
XX 2.0 will not start.
Same problem in min and normal OS
Installed under C:/XXHighEnd/200


Description:
  Stopped working

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   XXHighEnd.exe
  Application Version:   1.0.5611.27125
  Application Timestamp:   55535a1b
  Fault Module Name:   appface.dll
  Fault Module Version:   3.1.2.3
  Fault Module Timestamp:   4853c921
  Exception Code:   c0000005
  Exception Offset:   00025fff
  OS Version:   6.2.9200.2.0.0.256.48
  Locale ID:   2057


Title: Re: XXHighEnd 2.00 Crash
Post by: PeterSt on May 19, 2015, 08:15:20 am
I am staring at this for over 5 minutes - can do so 5 more minutes and more, but ...

I really have no idea why this happens in your case.
Unless now a 100 others are going to tell that it happens to them too.

:scratching:

It could be the first time in my life to suggest that maybe something went wrong with the download (which I obviously won't believe anyway). So maybe delete this folder, download again and retry ?

:tomatoes:

Peter


Title: Re: XXHighEnd 2.00 Crash
Post by: KnB on May 19, 2015, 08:48:47 am
Hi Peter,


Here are some more information:

1. Saved 2.00a on C:/xxhighend/200 - started the software without changing to normal OS.

2. No Messages, not even the initial Message (about installing 1-10...) Only Message that it could not start.

3. Then I restarted 1.186, all went OK starting etc. But the playback did not start.... no errors, software just shut down after a few minut after "play"

4. Changed to normal OS, got this Messages:
Error 02 writing value T1:13

*something went wrong resetting XTweak data to normal state. This is no real problem, but performance issues must be taken in account.

5. Change to normal OS. Still same problem With playback from 1.186

6. Still not possible to start 2.00, I did a New download and extracted content from rar file to a New location on C

7. When attempt to start 2.00 I this time got the initial Windows regarding installing 0-10, before it stopped.

Maybe something went wrong due to first start in minimized OS?, or maybe something with the download?

I re installed the 1.186, (demo mode) started playback and all was normal.
My old registered Version does still not work...

I did load to a previous recovery point, no changes.

Restarted computers and changed to minimized and normal OS several times, (Always Error 02:13 when changing to normal)



phuu, I might need my back up hard drive...


Title: Re: XXHighEnd 2.00 Crash
Post by: PeterSt on May 19, 2015, 09:19:40 am
I sure have to say that your reporting is super detailed ...

Quote
7. When attempt to start 2.00 I this time got the initial Windows regarding installing 0-10, before it stopped.

This is odd of course. Can you reproduce this so you can copy similar data to here as in your first post ?


Title: Re: XXHighEnd 2.00 Crash
Post by: KnB on May 19, 2015, 09:49:42 am

Description:
  Stopped working

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   XXHighEnd.exe
  Application Version:   1.0.5611.27125
  Application Timestamp:   55535a1b
  Fault Module Name:   appface.dll
  Fault Module Version:   3.1.2.3
  Fault Module Timestamp:   4853c921
  Exception Code:   c0000005
  Exception Offset:   00025fff
  OS Version:   6.2.9200.2.0.0.256.48
  Locale ID:   2057




Title: Re: XXHighEnd 2.00 Crash
Post by: KnB on May 19, 2015, 11:10:08 am
Screen shot during start attempt of 2.00


Title: Re: XXHighEnd 2.00 Crash
Post by: PeterSt on May 19, 2015, 11:17:48 am
Thanks !

What if this is related to you doing this via a Remote ?

Can you try it in direct fashion ?


Title: Re: XXHighEnd 2.00 Crash
Post by: KnB on May 19, 2015, 11:31:41 am
Same result directly, First attemt was from server, not tablet.


Title: Re: XXHighEnd 2.00 Crash
Post by: PeterSt on May 19, 2015, 12:13:00 pm
Staring and staring ...

Quote
My old registered Version does still not work...

Is that "not" correct ?


Title: Re: XXHighEnd 2.00 Crash
Post by: KnB on May 19, 2015, 12:44:07 pm
Yes 1.186 does not work anymore.. When press play -playback does not start and after some time, 2 minuttes xx stops. No message


Title: Re: XXHighEnd 2.00 Crash
Post by: PeterSt on May 19, 2015, 01:04:31 pm
Meanwhile ... all solved by remote help.

For others who run into the problem of XXHighEnd crashing ... please announce in this topic. To be honest I still have no clue at this moment, but maybe I can get it running just the same.

Peter


Title: Re: XXHighEnd 2.00 Crash
Post by: KnB on May 20, 2015, 01:44:39 pm
Thank you for outstanding support as always!

All working very well, and a big improvment from 1.186 - seem to be more stable and much more convenient to use. Sound? too early to comment but yes very promising.  :)

Peter, can you recommend a start setting? And maybe settings you prefer today.



Title: Re: XXHighEnd 2.00 Crash
Post by: jpetek on May 20, 2015, 07:14:37 pm
I have the same problem with Win 8.1 64 Bit No chance to start. The old version works without problems. Win 7 32 Bit works.

I downloaded the new program today. Any working 64 Win 8.1 out there?

best

Josef


Title: Re: XXHighEnd 2.00 Crash
Post by: PeterSt on May 21, 2015, 12:22:20 pm
Thank you very much for your report, Josef.

I have sent you an email, so we hopefully can investigate further.

Regards,
Peter