Peter...

Please do not exclude Anthony from any future upgrades...he has been a long time supporter of yours & just because he understood the point I was trying to make should not eliminate him from pursuing upgrades to his NOS 1.

There was no anger or angst in my comments whatsoever...there was certainly frustration with having to send a DAC back for an upgrade that will cost LESS than the combined freight cost of the DAC when (in my opinion...there should be no need to do so)...

Please explain to me why you would not sell the parts for the upgrade PLUS a written installation procedure for the same cost...you make more money (no labor costs for the work on my DAC)...I save money but not having to incur the freight cost both ways plus pay a stupid tax (because you are too lazy to claim it back)...everybody is happy...

Another benefit is no further damage to my DAC by freight companies...if you complete a SWAT or cost/benefit analysis on my suggestion/s...it is by far the best option.

If its good enough for PS Audio & a host of other companies that do offer upgrades &/or repairs by sending parts for local repairs/upgrades I fail to understand what makes your company so different...

Thanks

Rob

Hi Peter...

Very occasionally I offer a comment...a suggestion...a recommendation...
This one is...why you would not send the upgrade parts to those who reside in far flung places to have the work done locally...
EG...me & Anthony (acg)...
No freight costs for the DAC - both ways - no tax for the DAC's return to you...no risk of damage...no logical reason exists for every DAC to return to you for an upgrade...other than for "control reasons"...
The fact is it will cost me & Anthony more in freight/tax costs than it would for the upgrade...& that is just ridiculous...when a perfectly logical alternative exists...
Look forward to your response...

Thanks
Rob

Thanks for the update...sounds like it may be ready by Xmas with any luck...a nice present for myself...Rob

Peter...

As a matter of interest...what number of upgrades are you up to...I know I am number 25 & I am trying to plan roughly when to send the Phasure back to you...

Thanks...Rob

Hi Guys...a first time poster...I do not have the tech or computer skills that exists in this forum...but thanks to someone much smarter than me...I do have my Amp & NOS1 floating on air...spring isolation.
A big thanks to both Peter & Anthony for helping me on my XXHighend journey...it is only the beginning...
As a teaser...there is more to come...captured by acg...Rob